YOUR QUESTIONS ANSWERED
Frequently asked questions?
What type of home internet connection is right for me?
The right type of internet connection depends on your broadband needs. Internet speed and bandwidth requirements typically depend on the number of connected devices on your home network and your intended internet activities.
If you want to quickly download large files, stream video in 4k resolution or make video calls, those activities will have a greater requirement for high-speed internet than if you’re using your internet connection to check e-mails – especially with multiple users in a household.
Is the connection unlimited?
Yes, all plans come with unlimited data and no throttling.
If I want a faster internet connection, can I upgrade my home internet?
Yes. If you are a current Urbanet customer and want a faster internet plan, you are eligible to upgrade a faster plan.
What is a good broadband speed for my household?
When considering what a good broadband speed is for your household, you may want to evaluate the amount of bandwidth you will require. The suggested bandwidth for a household depends on the number of users, number of devices, and types of activities for which you will use internet service.
Some internet activities perform better with higher speed services. Examples might include transferring large data files or streaming high-definition video.
Other applications do not require fast internet speeds to complete. Examples might include sending short e-mails without attachments or basic web browsing.
Do you have contracts?
No lock-in contracts. You can cancel anytime.
How do I increase my internet speed?
When looking to increase your home internet speed, you may consider choosing a higher speed internet service or optimizing your home network.
Even with the highest internet speed available, an underpowered or outdated Wi-Fi device can potentially limit performance. That’s why Urbanet provides modems and routers that can properly handle our high-speed internet plans.
If you are getting diminished speeds when outside of the optimal range of your router, you may consider Wi-Fi extenders to increase the effective area of your home Wi-Fi network.
For more information on optimizing your home network, you can reference this step-by-step guide on how to speed up your home internet.
If you are interested in upgrading to a faster internet plan, you can check which home internet from Urbanet plans are available in your location.
How do I contact Urbanet customer service for my home internet?
You can reach us in a few ways. Whether you want to call, chat online or read our forums, we’re always happy to help. Learn more about how to connect with us.